How do your employees learn?

With new realities in the business landscape, learning has moved beyond the confines of classical instructor-led training and has found its way into new channels: peer-to-peer learning, social learning, blended learning, bite-sized learning, on-the-job learning, etc.

Today’s employees are overwhelmed with information, they are distracted by tools and applications and are more and more impatient. It is becoming increasingly important to be flexible in the ways we learn and where the learning takes place. Today’s learner wants to learn from his peers as much as from experts and he is taking more control over his own development path.

How can a business offer new ways of learning?

There are two points to start with:
– make sure to have learning in place
– cover different learning formats

Different learning formats were already suggested in the 70:20:10 model for learning and development, created by McCall, Lombardo and Eichinger in the 80’s. The model shows that individuals obtain 70 percent of their knowledge from job-related experiences, 20 percent from interactions with others, and 10 percent from formal educational events.

The model says that hands-on experience (the 70 percent) enables employees to discover and refine their job-related skills, to make decisions, to address challenges and to interact with bosses and mentors within work settings. It facilitates learning from mistakes and receiving immediate feedback on performance.

Employees learn from others (the 20 percent) through a variety of activities: social learning, coaching, mentoring, collaborative learning and other methods of interaction with peers. Encouragement and feedback are prime benefits of this valuable learning approach.

According to this formula, only 10 percent of professional development optimally comes from formal traditional courseware instruction and other educational events.

These percentages are not a mantra, but they do indicate that we need to adapt our learning environments to a new world. A world in which peers gain more importance. Call it the ‘uberisation’ of learning or your ‘learning tripadvisor’.


Is your organisation ready for the next step in learning? marbl looks into designing and executing an up-to-date learning environment for your business. That’s how we contribute together to well-being and development for all in your organization.


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